Please note: Your order placed would be delivered on the specified date. The time mentioned would be on best effort basis but there would be no time commitment. We can commit the delivery on a particular date as given in the order. 1. For non-perishable commodities, respective brand owners will be responsible for the quality of product. 2. The perishable commodities displayed on the site and the actual products delivered will be similar and may not be exact replicas as these items are hand-made and can vary. However, in all such cases the quantity specified in the order will be provided as desired. 3. If ordered flowers / cake /sweets / chocolates are not available in the respective city or town, we shall deliver alternate flowers / cake /sweets of desired quality and equal to (or greater than) order value. 4. Delivery schedule varies between same day delivery to delivery within three business days depending on the destination city or town. In all major cities we can deliver on the same day and within three business days in all other places. 5. Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Conformance would be seek from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs., it shall be assumed that she/he has agreed to the delivery of the alternate product. However sometimes due to time constraint, it is not possible to seek the confirmation from the customer. In those situations, the item would be delivered as per clause 3 as given above. 6. No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non-delivery. 7. The owner of the site retains the right to refuse any order unconditionally. 8. All claims are subject to the jurisdiction of Court at Jaipur, India only. 9. Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send cancellation request at www.facebook.com/flowerondemand or call us on at +91-98297-55550 10. If the shipping address is incorrect and recipient is also un-reachable on phone OR if no one is available to accept the delivery of the perishable gift item (when delivery attempt is made) then in such cases the order will be assumed as executed & no refund will be made. 11. While placing an order, please provide us with the following information for delivery at Hotel / Hospital. Hotel Full address of the hotel. Room No. Telephone number of the hotel. Name of Tour company, if applicable. Hospital Full address of the hospital. Ward number or name. Home address of recipient with phone number. 12. If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. 13. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases. 14. If www.flowerondemand.com ("We Deliver Emotions....") is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery. 15. Quantities/ sizes specified on the site are indicative in nature and hence there can be slight variations in the delivered item, depending on the availability of the gift items. 16. www.flowerondemand.com ("We Deliver Emotions....") has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. 17. For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessibility of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail. 18. Genuity of information & interest of making payments: The customer promises that the information provided to www.flowerondemand.com ("We deliver Emotions....")s is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred. The customer agrees to defend indemnity & hold www.flowerondemand.com ("We deliver Emotions....")s and its affiliates harmless from all liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them www.flowerondemand.com ("We deliver Emotions....") may modify this agreement from time to time without giving any prior information.